Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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- Total Questions: 72
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- Total Questions: 72
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Updated: Oct 07, 2026
No. of Questions: 72 Questions & Answers with Testing Engine
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Oracle 1Z0-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Surveys and Feedback Management | - Survey Configuration
|
| Workspaces and Agent Desktop | - Workspace Design
|
| Analytics and Reporting | - Reporting Framework
|
| Business Rules and Automation | - Automation Configuration
|
| Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Knowledge Management and Customer Portal | - Self-Service Capabilities
|
| Integrations and APIs | - Integration Technologies
|
| Business Object Configuration | - Standard and Custom Objects
|
1Z0-1038 Exam Essentials: A Candidate's FAQ
Yes — true gold fears no fire, and our materials welcome the test. The free demo is cut directly from the real Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials question bank, so you get a genuine preview of the content, plus a look at what the software version looks like after opening and how it is used. All demos at TestKingFree are free of charge; download, examine, and decide about the 1Z0-1038 exam package only when your questions are answered.
According to the official outline, the 1Z0-1038 exam covers weighted domains including:
- Email, Chat and Cross-Channel Operations ()
- Oracle Service Cloud Architecture and Navigation ()
- Workspaces and Agent Desktop ()
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials practice questions at TestKingFree map onto these same objectives, so mock exam sessions in the software version exercise exactly the areas the real exam tests.
The 1Z0-1038 exam is the official test behind the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification from Oracle, and for many working professionals it ranks among the most essential exams of their career. It measures whether you can apply the published objectives in practical scenarios — which is precisely why rehearsing under realistic mock exam conditions, not just reading, makes such a difference to both confidence and results.
Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams.
Practice tests mean a lot when an exam matters. The software version of the Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials materials provides mock exams that let you accumulate real experience: each session builds familiarity with question flow and timing, which relieves stress, and at the same time increases your answering speed and the standardization of your responses. By the day of the real 1Z0-1038 exam, you are not facing something new — you are repeating something practiced.
The 1Z0-1038 exam includes 60 questions and allows 105 minutes minutes. That is limited time per question — mock exams under the same cap are the most direct way to build the pace you will need.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
Which two statements are true about the Organization object in Service Cloud?
- A. It is widely used in Business-to-Business scenarios.
- B. It can be associated with incidents directly.
- C. It has a one-to-one relation with contacts.
- D. It is required to create an incident.
- E. It has a one-to-many relation with contacts.
Correct Answer: A,E 🗳️
You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?
- A. The change is reflected across all interfaces by default.
- B. You need to re-create the message template across the multiple interfaces.
- C. You need to copy and paste the source code across the multiple interfaces.
- D. You need to use the export and import option.
Correct Answer: C 🗳️
Which two REST API calls can be used to retrieve account information with ID 3?
- A. https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
- B. https://yoursite.domain/services/rest/connect /latest/accounts/3
- C. https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
- D. https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
- E. https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
- F. https://yoursite.domain/services/rest/connect /v1.3/accounts/3
Correct Answer: A,F 🗳️
Which four types are used by incidents queues?
- A. Standard
- B. Advanced Routing
- C. Round Robin (Logged In)
- D. LIFO
- E. Round Robin (All)
- F. Quick
- G. FIFO
Correct Answer: A,B,C,E 🗳️
Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?
- A. f1, f2, f5, f3, f4
- B. f1, f2, f4, f3, f5
- C. f5, f2, f3, f4, f1
- D. f2, f5, f1, f3, f4
- E. f2, f5, f3, f1, f4
Correct Answer: E 🗳️
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