The Oracle Service Center 2020 Implementation Essentials exam includes 60 questions and gives you 120 minutes to finish. That works out to a tight per-question pace, so flagging a hard item and moving on is usually smarter than getting stuck. Before test day, sit at least one full timed session with the TestKingFree test engine — practicing under the clock is the fastest way to build the rhythm the real 1Z0-1038-20 exam demands.

The 1Z0-1038-20 exam is the official Oracle exam that leads to the Oracle Service Cloud Cross-Channel Contact Center certification, positioned at the Implementation Essentials level. It validates the skills employers expect from certified professionals, and passing it is a concrete step forward in an IT career. It is also connected with other credentials in the same track, including Oracle Service Center 2020 Certified Implementation Specialist.

Yes. TestKingFree offers a free PDF demo of the Oracle Service Center 2020 Implementation Essentials material, so you can check the question style and answer quality before paying. After purchase, your product includes 365 days of free updates; once that period expires, you can extend the update service at a 50% discount from your member zone.

The passing score for the Oracle Service Center 2020 Implementation Essentials exam is 68%, and the official registration fee is USD 245. Keep in mind that a failed attempt means paying the full fee again to retake it. A sensible approach is to test yourself first with TestKingFree practice questions and only book your seat once your mock scores sit comfortably above 68%.

The Oracle Service Center 2020 Implementation Essentials exam is organized into 7 domains. The main ones include Configuration and Administration (20%); Queues and Assignments (15%); Testing and Deployment (10%). Weightings tell you where to spend most of your study time, and the full topic breakdown is listed in the exam outline section above on this page.

If you take the Oracle Service Center 2020 Implementation Essentials exam within 60 days of your purchase and do not pass, you can apply for a full refund under the TestKingFree refund policy. The claim requires a scanned enrollment slip and your official Score Report in PDF, submitted within 2 days after the exam; claims are processed within 7 days. Note that the guarantee applies only to the corresponding exam — attempts taken within 3 days of purchase, downloaded-but-never-taken exams, free materials, and expired orders are not covered, and the candidate name must match the payer name. Prefer new material instead of a refund? You can swap for two free exam products of equal value and keep the update service on your original purchase. As for delivery, everything is instant: the download link reaches your mailbox within one minute of payment (contact support if nothing arrives within 2 hours), and there is no limit on how many computers you can install it on.

No mandatory prerequisite exam required. Oracle recommends hands-on experience with Oracle B2C Service / Oracle Service Center implementations. Requirements like these can change, so before you book, confirm the current eligibility rules on the official page: https://education.oracle.com/oracle-service-center-2020-implementation-essentials/pexam_1Z0-1038-20.