Exam Name: Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Service Cloud Cross-Channel Contact Center
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Check Updated on: Oct 07, 2026
No. of Questions: 72 Questions & Answers with Exam Engine
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- Total Questions: 72
- Updated on: Oct 07, 2026
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- Total Questions: 72
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Oracle 1Z0-1038 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Email, Chat and Cross-Channel Operations | - Interaction Management
|
| Topic 2: Workspaces and Agent Desktop | - Workspace Design
|
| Topic 3: Business Rules and Automation | - Automation Configuration
|
| Topic 4: Analytics and Reporting | - Reporting Framework
|
| Topic 5: Integrations and APIs | - Integration Technologies
|
| Topic 6: Surveys and Feedback Management | - Survey Configuration
|
| Topic 7: Oracle Service Cloud Architecture and Navigation | - Application Architecture
|
| Topic 8: Business Object Configuration | - Standard and Custom Objects
|
| Topic 9: Knowledge Management and Customer Portal | - Self-Service Capabilities
|
1Z0-1038 FAQ Before You Buy
Oracle recommends training and hands-on implementation experience with Oracle Cross-Channel Contact Center Cloud (Oracle Service Cloud), but there are no mandatory prerequisite exams. Rules on eligibility change occasionally, so confirm the current requirements on the official page (official 1Z0-1038 exam page) before you pay the fee.
105 minutes for 60 questions. Adapt to the clock now: the TestKingFree SOFT and APP versions let you control test time and track scores, so the real 1Z0-1038 exam feels like a rehearsal you've already done.
Delivery: payment triggers an automatic email within a minute — download immediately, install without limits, and if nothing arrives within 2 hours our round-the-clock support helps (check spam first). Refund: unlike vendors with slow, cumbersome processes, we keep it clear — take the corresponding 1Z0-1038 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; the full refund is processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Or exchange for two equal-value products free.
Yes — three different free Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials demos are available to download. Do the demo test first to inspect the value, then decide. Purchases include 365 days of free updates, renewable at 50% off.
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials blueprint covers 9 domains — including Surveys and Feedback Management, Business Rules and Automation, Analytics and Reporting. Weightings point you to the heavy hitters; schedule your review accordingly. The complete outline above lists every subtopic.
The Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials is Oracle's official exam for the Oracle Service Cloud Cross-Channel Contact Center credential (Implementation Specialist level). Before anything else, verify the exam code and name match what you need — then build a plan around the official objectives. Related credentials include Oracle Service Center 2019 Certified Implementation Specialist.
Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials Sample Questions:
Which three events are available with the JavaScript API?
- A. enclose ()
- B. ondataupdated()
- C. onsaveclose ()
- D. onbeforesave ()
- E. aftersave()
- F. onrefresh()
Correct Answer: A,B,D 🗳️
How can you enable add-ins to run locally without uploading it to the server?
- A. Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
- B. Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.
- C. Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
- D. Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
Correct Answer: A 🗳️
You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
- A. Custom process model
- B. Intent guide
- C. Business rules
- D. Agent scripts
- E. Guided assistance
Correct Answer: A,C 🗳️
What would you use for repetitive text with a single point of maintenance for any changes to the text?
- A. Merge field
- B. Custom object field
- C. Custom field
- D. Variable
Correct Answer: D 🗳️
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Fixing the chat workspace
- B. Deselecting the Pull Chat check box in the agent's profile
- C. Clicking Request Chat on the Live Media bar
- D. Requesting Chat from File > Options > View Options
- E. Configuring advanced routing
Correct Answer: A,C 🗳️
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