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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question 1

A company believes that employees should be grouped according to the tasks they perform in the organization.
Which type of organizational design does this company use? Choose 1 answer

A. Virtual
B. Functional
C. Divisional
D. Directional

Question 2

Which conflict-resolution technique would be most effective in helping create a shared goal that cannot be attained without the cooperation of each of the conflicting parties? Choose 1 answer

A. Authoritative command
B. Avoidance
C. Communication
D. Superordinate goals

Question 3

What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A. Customer liaison policy
B. Customer relationship management
C. Customer association organization
D. Customer connection society

Question 4

What is the main focus of SWOT analysis? Choose 1 answer

A. Uncovering an organization's strengths and weaknesses
B. Establishing a factory's production rate and quality standards
C. Determining a company's corporate structure and management style
D. Developing a business's mission and vision statements

Question 5

When developing a qualify management system, which step involves answering the question, "If you were the customer, how would you like us to operate?" Choose 1 answer

A. Customerization
B. Downsizing
C. Reengineering
D. Benchmarking

Solutions: