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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

Some messages may require you to decline a customer's request.
In these situations, what type of response should you send to the customer?

A. Update the customer regularly to let them know you need more time to investigate the issue.
B. Avoid the message for as long as possible eventually the customer will not want you to take any action.
C. You cannot deny the customer's request as the customer is always right.
D. Update the customer with an honest and clear answer right away to avoid having the situation becoming more difficult.

Question 2

What is the recommended way to progress a message that is difficult to clarify?

A. Change the message status to Customer Action and tell the client that you cannot do much until more information is provided.
B. Ask the client to provide screenshots and request information point by point.
C. Force the client to close the message and open a new one that is clearer.
D. Escalate the message immediately to a more senior support consultant.

Question 3

In the Service Desk, how can you search for SAP Notes?

A. Via the Tab SAP Notes in the message
B. Via transaction SNOTE_SEARCH
C. Via transaction SNOTE
D. Via transaction SAP_NOTE

Question 4

What is SAP Solution Manager?

A. It is a relational database system that can be used as an alternative to databases from other vendors.
B. It supports the implementation throughout the entire life-cycle from the business blueprint to the configuration to production processing.
C. It is a robust and lean standard-based platform that enables you to develop Java and composite applications from scratch.
D. It is an application that is part of the SAP Supply Chain Management application.

Question 5

What is SAP PartnerEdge?

A. A tool integrated in SAP Solution Manager.
B. A platform to implement, support, operate and monitor your enterprise solutions.
C. A product oriented on business processes of small and midsize companies.
D. A program for SAP Channel partners focused on small and midsize companies.

Solutions: