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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A consultant has is encountering an issue when configuring Nonprofit Cloud Case Management and wants to know if it is a documented issue.
Where should the consultant look first to confirm if it is a known product issue?

A) Salesforce Trust Site
B) Salesforce Help
C) Trailblazer Community
D) AppExchange

2. A Household Account has Contacts with Affiliations, Relationships, and Closed/Won donations associated with it.
What is the outcome when a system admin attempts to delete this Household Account record?

A) Since Closed/Won donations are associated with the Account record, an error message displays.
B) Since Affiliations and Relationships are associated with the Contacts in this Account, an error message displays.
C) The Household Account record and its standard related records are deleted.
D) The Household Account record and its standard related records remain.

3. A case manager wants to assign a group of services to a client.
What should the consultant ensure is configured prior to the case manager using the Case Plan Wizard?

A) A Program with Action Item Templates
B) A Program with Goals
C) A new Case Plan
D) A Program with Goals and Action Item Templates

4. A consultant for a nonprofit needs to upload data that contains payments on existing opportunities in Salesforce using donation matching in the NPSP Data Importer.
After a gift is successfully matched to an existing record, which two updates may occur?
Choose 2 answers

A) The open Payment will be marked as Paid.
B) The Stage of the Opportunity will change to Closed/Won.
C) A Payment will be added to the Opportunity.
D) The Opportunity amount will include the new payment amount.

5. A nonprofit using NPSP manages scholarship funds for students. A donor indicates they want to split their gift between two scholarship funds.
Which solution should the consultant recommend to meet the requirement?

A) Automated Soft Credits
B) Partial Soft Credit
C) Campaign Hierarchy
D) GAU Allocations

Solutions: