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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is a characteristic employed by transactional leaders?

A) Promotes intelligence and rationality
B) Provides vision and sense of mission
C) Promises rewards for good performance
D) Instills pride and gains trust

2. Management is considering a change in one plant and plans to organize employees into teams. Management wants the teams to review processes, apply critical thinking, and take full responsibility for outcomes. Which type of team should they organize?

A) Problem-solving teams
B) Production teams
C) Virtual teams
D) Self-managed teams

3. What is one of the six primary characteristics that define an organization's culture?

A) Team orientation
B) Aggressiveness
C) Competitor benchmarking
D) Political orientation

4. Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Increase the difficulty of becoming a group member
B) Establish more rigid roles for group members
C) Physically isolate the group
D) Make the group larger

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
B) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
C) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
D) A climate of trust, members who fill role demands, and an absence of conflict

Solutions: