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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A) Workspace Admins and Workspace Owners
B) Org Owners only
C) Org Admins only
D) Org Admins and Org Owners

2. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Roles Admin
B) Compliance Admin
C) Users Admin
D) Channels Admin

3. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Use huddles for everyone to join the 9 a.m. meeting and share their updates.
B) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
C) Request teammates to share their updates in the project channel.
D) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.

4. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
C) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

5. You are working with a client on a Slack Business+ plan that has more than 200 employees. The client often works with external partners and has a vision to keep work in Slack as organized as possible while also providing space to create connections outside of daily responsibilities.
Which activity would NOT be included in your project plan?

A) Channel strategy
B) Governance
C) Discovery
D) Grid design

Solutions: