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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org. Which action should the consultant recommend?

A) Conduct discovery sessions and document existing business practices for each company.
B) Hold a kickoff meeting with the CK stakeholders.
C) Export the data from the competitor's system and merge it into Ck's org.

2. The sales director at Cloud Kicks wants to enable Person Accounts in its org. The sales director asked a consultant to evaluate the solution and present it to the sales team. What should the consultant consider when evaluating Person Accounts?

A) Enabling Person Accounts is irreversible.
B) Person Accounts must have at least two record types.
C) Enabling Person Accounts requires a Public Read/Write sharing model,

3. Cloud Kicks needs to associate some contacts with many accounts. Which solution should a consultant recommend to meet this requirement?

A) Use the Contact Roles related list on Accounts.
B) Use the Contact to Multiple Accounts feature.
C) Add multiple custom Account lookup fields on the Contact.

4. Annual sales numbers change depending on renewal periods and new products. Sales managers at Universal Containers (UC) want to emphasize the importance of customer retention when prioritizing the pipeline and customer engagement for the sales team. Which metric should the consultant recommend to help UC emphasize the importance of customer retention to the overall business strategy?

A) Customer Lifetime Value (CLV)
B) Annual Contract Value (ACV)
C) Total Pipeline Value

5. The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads. Which action should the consultant take to meet the requirements?

A) Create a Lead list view filtered for "Lead created date not equal to TODAY" and "Status equals new".
B) Create a dynamic report with a filter where "Lead created date is equal to TODAY" and "Status equals new",
C) Create a Lead escalation rule with criteria "Lead created date not equal to TODAY" and "Status not equal to new".

Solutions: