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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks (CK) has noticed that users struggle to find the information they are looking for via the company's website navigation menu. CK's strategy designer asks the design team to revise the menu by co-designing it with end users.
Which technique should be used to do this?

A. Card sorting
B. Heuristic review
C. Consequence scanning

Question 2

A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?

A. An organization outside of their industry that has solved unique but similar problems
B. A creative setting outside of their office that provides more inspiration and activity
C. complex system that their customers have experienced navigating successfully.

Question 3

The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A. Ecosystem Mapping
B. Service Mapping
C. Journey Mapping

Question 4

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?

A. Competitive advantage, impact, and own ability
B. Novelty, privacy, and potential to go viral
C. Desirability, viability, and feasibility

Question 5

A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?

A. Invite the developers to lead the conversation for synthesis and persona development.
B. Conduct interviews with developers to gather insights on process approaches.
C. Facilitate a workshop on ideating and sketching with the core team members.

Solutions: