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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which is an invalid data type?

A) Menu
B) Float
C) Date/time
D) Text area
E) Integer
F) Text field
G) Radio

2. Which two statements are true about linking products, categories, and dispositions?

A) Links can be created only between the parent levels of products, categories, and dispositions.
B) Links can be automatically created to categories and dispositions based on answers an incidents.
C) Product-category linking restricts customers from searching on the Customer Portal.
D) A leaf product's links are inherited from its parent product.
E) Product-category linking is independent of product-disposition linking.

3. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Leave both the chat and email fields limit as blank.
C) Enter the value "Unlimited" in the chat and email fields.
D) Use the default values.

4. How many rows can be returned by a tabular query?

A) 1000
B) 10000
C) 100
D) 100000
E) Unlimited

5. You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?

A) Create the standard text with the current address and phone numbers.
B) Update the standard text with the changed address and phone numbers.
C) Update custom fields with the changed address and phone numbers.
D) Create custom fields for the address and phone numbers.
E) Update variables with the changed address and phone numbers.
F) Create variables with the current address and phone numbers.

Solutions: