Exam Name: Oracle Field Service Cloud Service 2020 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification
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Oracle 1Z0-1003-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Rules and Routing | 13% | - Configure Business Rules settings - Configure Service Requests and Message Scenarios - Describe routing reoptimization concepts |
| Topic 2: Integration and APIs | 14% | - Explain Inbound and Outbound Integration Channels - Describe Plugin Framework and Data Exchange - Create Core REST API requests |
| Topic 3: Users, User Types and Mobility | 10% | - Configure User Types and roles - Describe Collaboration features and usage - Understand Mobility Framework capabilities |
| Topic 4: Inventory and Capacity Management | 10% | - Configure Quota Management for Capacity Areas - Describe Inventory Types, consumption and management - Explain Duration and Travel Statistics parameters |
| Topic 5: Fields, Custom Properties and Display Settings | 12% | - Create and configure custom properties - Configure OFSC Core Application display settings - Describe native system fields and custom property types |
| Topic 6: Activity Types and Scheduling | 14% | - Explain Run Schedule, Assignment Parameters and filtering - Describe Time Slots, Service Windows, SLAs, Delivery Windows - Configure Activity Types and their features |
| Topic 7: Work Skills and Work Zones | 12% | - Configure Work Skill and associated Conditions - Describe Work Zones concepts - Describe Work Skills and Work Skill Conditions |
| Topic 8: Resources and Resource Types | 15% | - Describe resource and resource type settings - Configure resource calendars - Configure resources for Routing - Configure resources and resource types |
1Z0-1003-20 Exam Details and Our Commitments
At present, the 1Z0-1003-20 exam requires a passing score of 68% and costs USD 245 to register. Oracle controls both figures, so confirm them on the official site before you book.
The latest exam information lists 60 questions for the 1Z0-1003-20 exam, to be completed in 120 minutes minutes. Rehearsing under these conditions in the online engine is the closest thing to sitting the real test.
The Oracle Field Service Cloud Service 2020 Implementation Essentials blueprint is organized into these principal domains:
- Activity Types and Scheduling (14%)
- Users, User Types and Mobility (10%)
- Business Rules and Routing (13%)
Additional domains follow in the full official outline, and our bank spans them all.
Oracle recommends these official training options:
If formal classes fit your budget and calendar they add structure; otherwise, disciplined self-practice with a current bank covers the same ground.
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Oracle specifies the following prerequisites for the Oracle Field Service Cloud Service 2020 Implementation Essentials: No mandatory prerequisites; hands-on implementation experience recommended.
Verify the details on the official certification page before registering.
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Oracle Field Service Cloud Service 2020 Implementation Essentials Sample Questions:
You need to configure a property to display a list of a customer's current subscribed servicesjbn your technician's mobile device in an easily readable table format.
How do you accomplish this?
- A. Create a File property and use the Regular Expression and XSL Transformation fields.
- B. Create a String or File property and use the Regular Expression and XSL Transformation fields.
- C. Create a File property and use a Regular Expression to set the format of the table.
- D. Create a String property and use a Regular Expression to set the format of the table.
- E. Create a String property and use the Regular Expression and XSL Transformation fields.
Correct Answer: B π³οΈ
While most field resources for a particular company should see the countdown that displays the estimated time remaining for an activity in Oracle Field Service Cloud (OFSC), their 'contractor resources' that only perform periodica work should NOT see it.
Which configuration supports the requirement to hide the countdown timer for those 'contractor resources' that do NOT need to see it when they are working on their assigned activities?
- A. Assign the 'contractor resources' to a Resource Type where the 'Display the remaining activity time' feature is disabled.
- B. Assign the 'contractor resources' to a User Type where the 'Display the remaining activity time' feature is disabled.
- C. Set the visibility condition for the Activity Timer context to 'show* for the User Types that need it, but exclude the ones assigned to the 'contractor resources'.
- D. Set the visibility condition for the Activity Timer context to 'hidden' for the 'contractor resources' assigned User Type.
Correct Answer: A π³οΈ
What is the significance of the order of the activity filters within the Filters sections of the routing plan?
- A. The higher in the list, the higher the priority routing considers activities matching that filter's criteria.
- B. The routing logic reviews the filters from top to bottom to determine which filter, and its associated costing parameters, should be applied when assigning the activity. Routing uses the fust matching filter and ignores the rest.
- C. The lower in the list, the higher the priority routing considers activities matching that filter's criteria.
- D. The filters are ordered such that the first filter applies to activities in existing routes, the second filter applies to non-scheduled activities, and the third to scheduled activities in the bucket.
Correct Answer: A π³οΈ
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Which two are correct statements regarding Daily Extract file data configuration?
- A. Customized data sets can be created for individual instances of OFSC.
- B. Data from a single data set can be configured to be extracted in any number of Daily Extract files
- C. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
- D. All data sets can be configured to include custom properties and fields.
- E. Daily Extract files cannot be set up to extract data from multiple data sets
Correct Answer: B,D π³οΈ
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?
- A. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
- B. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
- C. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
- D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"
Correct Answer: A,C π³οΈ
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