Exam Name: Nortel Contact Center Manager RIs. 7.0 Administration
Certification Provider: Nortel
Corresponding Certification: Nortel Other Certification
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Nortel 922-060 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: System Administration and Configuration | - User and role administration
|
| Topic 2: Reporting and Monitoring | - Real-time monitoring
|
| Topic 3: System Maintenance and Troubleshooting | - System health monitoring
|
| Topic 4: Call Routing and Contact Handling | - Interaction processing
|
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