Exam Name: NAV 2009 Relationship Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration and Reporting | 11% | - Use relationship management reports - Export and analyze data - Link with sales, purchase, and service modules |
| Address Book Management | 11% | - Export contact lists and reports - Configure address book - Search and merge duplicate contacts - Create company and person contacts |
| Organize Communications and Documents | 11% | - Use interaction wizard - Manage attachments and interaction templates - Build relationships - Track emails, calls, and automatic logging |
| Setup Relationship Management | 9% | - Linking to customers, vendors, bank accounts - Marketing setup - Automatic communication recording - Duplicate search and email classification |
| Campaign Management | 12% | - Analyze campaign effectiveness - Plan and launch campaigns - Assign targets and segments - Track campaign responses |
| Task Management | 10% | - Set up teams and responsibilities - Transfer and update tasks - Close, cancel, or delete tasks - Create, assign, and schedule tasks |
| Opportunity Management | 13% | - Manage sales cycles and stages - Forecast and estimate sales - Generate opportunity reports - Create and track opportunities |
| Promotions and Segments | 13% | - Generate communications for segments - Define and manage segments - Create and configure promotions - Process and reuse saved segment criteria |
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