Exam Name: Microsoft Teams Voice Engineer
Certification Provider: Microsoft
Corresponding Certification: Microsoft 365 Certified: Teams Voice Engineer Expert
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Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 2: Configure and manage Teams Phone for voice users | 15-20 | - Enable users for Direct Routing - Enable per-user calling features - Enable users for Teams Phone - Migrate voice users |
| Topic 3: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Monitor Teams Phone and SBC health - Troubleshoot call failure and quality - Troubleshoot Direct Routing connectivity - Monitor and troubleshoot clients and devices |
| Topic 4: Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |
| Topic 5: Plan and configure Microsoft Teams Phone | 25-30 | - Configure auto attendants and call queues - Manage phone numbers and operator connect - Design emergency calling - Configure audio conferencing - Plan and design PSTN solutions - Configure phone policies |
| Topic 6: Plan and configure Direct Routing | 15-20 | - Extend Direct Routing infrastructure - Deploy and maintain Survivable Branch Appliance (SBA) - Implement SIP trunking with Direct Routing - Design Direct Routing call flows |
What to Know About the MS-720 Exam and Our Services
The Microsoft Teams Voice Engineer blueprint centers on these domains:
- Plan and configure Teams clients and devices (5-10)
- Optimize network performance (5-10)
- Plan and configure Microsoft Teams Phone (25-30)
Further domains complete the official outline — the question bank covers every one.
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A team of IT experts and certified trainers with rich experience in the Microsoft Teams Voice Engineer field writes it — and keeps it honest. Every answer is expert-verified, the content is checked continuously for updates, and each new MS-720 version is emailed to you free for 365 days. Compared with training institutions, the bank is affordable and self-paced; compared with guesswork, it is systematic. Download the free demo first, and if anything goes wrong — even a simple downloading problem — 24/7 customer assistance is one message away.
Microsoft states the following prerequisites for the Microsoft Teams Voice Engineer: Must also earn Microsoft 365 Certified: Teams Administrator Associate to achieve the Teams Voice Engineer Expert certification..
Confirm the current requirements on the official certification page before you register.
Currently, the MS-720 exam requires a passing score of 700 (on a 1000 scale), with a registration fee of USD 165. Microsoft sets both figures, so verify the latest on the official site before scheduling.
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Microsoft Teams Voice Engineer Sample Questions:
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You create a new Teams user named User1.
You need to enable User1 as an agent in a call queue.
What should you do first?
- A. Assign a phone number to User1.
- B. Enable Enterprise Voice for User1.
- C. Enable hosted voicemail for User1.
- D. Assign a dial plan to User1.
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You connect a new Session Border Controller (SBC).
You need to verify that all the voice features work as expected for calls that traverse the SBC What should you use?
- A. the SIP Tester client script
- B. Microsoft Teams Network Assessment Tool
- C. Microsoft Remote Connectivity Analyzer
- D. Microsoft 365 network connectivity test tool
Correct Answer: A 🗳️
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses Microsoft Teams Calling Plans.
The company acquires a small development team. Currently, users on the team have their own direct inward dial (DID) numbers that have PSTN capabilities.
You migrate the users to Teams.
You need to ensure that the users have phone numbers.
Solution: From the Microsoft Teams admin center, you place a new order for service numbers.
Does this meet the goal?
- A. No
- B. Yes
Correct Answer: A 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
Your company has a main office in Dallas.
The company has a Microsoft Teams Phone deployment.
Currently, the default audio conferencing bridge is set to a phone number that has a Miami area code.
In the Microsoft Teams admin center, you get a number in the Dallas area code.
You need to assign the new Dallas number as the default audio conferencing bridge.
What should you configure in the Microsoft Teams admin center?
- A. the Auto attendants node under Voice
- B. the Conference bridges node under Meetings
- C. the Phone numbers node under Voice
- D. the Networks & locations node under Locations
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
You have a Microsoft Teams Phone deployment. The 613 7010 5XXX phone number range is allocated to the Session Border Controller (SBC). A user named User1 is configured as shown in the following exhibit.
User1 reports that when an external caller attempts to call the phone number of User1, the external caller receives an error message.
User1 can make outbound calls, but no caller ID appears.
Which two commands should you run to resolve the issues? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A.
- B.
- C.
- D.
- E.
Correct Answer: C,D 🗳️
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