Exam Name: Building Intelligent Applications
Certification Provider: Microsoft
Corresponding Certification: Microsoft Certified: Dynamics 365 Sales AI Consultant Associate
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Microsoft AB-410 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Build intelligent applications on Microsoft Power Platform | - Application development
|
| Topic 2: Implement automation and orchestration | - Process automation
|
| Topic 3: Embed agents and AI experiences | - Agent integration
|
| Topic 4: Design intelligent applications with Copilot and natural language | - AI-first application design
|
| Topic 5: Governance and application lifecycle management | - Responsible AI and ALM
|
Microsoft Building Intelligent Applications Sample Questions:
Case Study 2 - Fabrikam Inc
Background
Fabrikam Inc. is an energy provider that operates wind and solar farms across multiple countries and regions. The company uses Microsoft Power Platform to manage asset maintenance, technician workflows, and predictive analytics.
Field technicians use canvas apps on mobile devices to capture inspection and repair data.
Operations managers use model-driven apps to monitor asset performance and maintenance history.
The company plans to enhance its platform by introducing AI-driven insights, improving reuse across applications, and establishing a formal application lifecycle management (ALM) strategy.
Current environment
Applications
Field technicians use an outdated mobile app to log maintenance activities and capture asset readings in SharePoint Online.
Operations managers use a model-driven app to review maintenance records and asset performance trends.
Development practices
Developers build and modify applications directly in the production environment.
There is NO structured ALM process.
Solutions are NOT consistently used to package or deploy application components.
Reusable components are inconsistently implemented across apps, leading to duplication.
AI integration
Fabrikam Inc. plans to actively explore generative AI usage as part of the next phase of work.
Business requirement
Application development
The outdated mobile app must be replaced with a new app that supports responsive design principles, provides full control over the UI, and allows technicians to take and upload photos directly from their mobile devices.
The new app for the field technicians requires the name of the technician to be persisted on the home screen only. In addition, work orders must be displayed within a gallery.
All new apps must connect to a scalable, cloud-based relational data store.
Apps must support efficient data entry for technicians in the field.
Reusable UI elements must be implemented to reduce duplication.
AI capabilities
The company requires a generative AI solution to manage customer complaint responses and create custom inspection reports that align to an existing template.
Customer complaint responses must be generated in applications and based on emails being sent to a mailbox.
Custom AI development must be minimized.
Generative AI reusability
Generative AI solutions must accept dynamic inputs to adapt to different scenarios.
Generative AI solutions must be reusable across different Power Platform services.
Extensibility
Custom UI form components must be reusable across applications.
Use of server-side custom code must be minimized where possible.
Technical requirements
Application lifecycle management (ALM)
Separate environments must be used for development, testing, and production.
Solutions must be used to package application components, segmented based on functional areas.
Managed solutions must be deployed to the production environment.
Validation must occur before deployment to production.
Data processing
Aggregated values across related rows must be displayed for reporting.
Calculations must update automatically as new data is entered. Calculation data must be limited to a maximum length of 10.
Issues
Duplicate logic exists across multiple canvas apps.
Developers frequently overwrite changes in production.
Generative AI solutions produce inconsistent outputs due to missing or inconsistent inputs.
Maintenance metrics are not consistently calculated across related rows.
You need to implement the extensibility requirements.
Which two options should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. JavaScript web resource
- B. Sitemap
- C. Plugin
- D. Business rule
- E. Power Apps component framework control
Correct Answer: D,E 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A company is developing an intelligent customer support application using Azure AI services. The solution must analyze customer conversations, identify user intent, and provide automated responses while maintaining conversation context across multiple interactions. The development team wants a managed service requiring minimal machine learning expertise. Which Azure capability should be implemented?
- A. Azure Machine Learning custom models
- B. Azure AI Language conversational language understanding
- C. Azure Synapse predictive analytics
- D. Azure Kubernetes Service inference clusters
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
A company plans to implement an automated process to retrieve and analyze customer feedback.
The company requires a solution that:
- Autonomously analyzes feedback.
- Stores results for reporting.
- Triggers an escalation for negative sentiment.
You need to design the solution.
Which three components should you use? Each correct answer presents part of the solution.
(Choose three.)
NOTE: Each correct selection is worth one point.
- A. Business rule
- B. Canvas app
- C. Cloud flow
- D. Dataverse table
- E. AI builder prompt
Correct Answer: C,D,E 🗳️
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A company is using a model-driven app to process orders. The company uses a custom integration to add orders to Microsoft Dataverse from two separate point-of-sale solutions.
Order numbers are stored in a column on an Order table named Number. The order numbers are prefixed with the value POS1- or POS2- depending on which point-of-sale system they originated from.
The company creates a calculated text column to store the clean order number. The clean order number must remove the point-of-sale system prefix.
You need to configure the action on the calculated column.
Which formula should you use?
- A. TRIMRIGHT(Number, 5)
- B. TRIMLEFT(Number, 4)
- C. TRIMLEFT(Number, 5)
- D. TRIMRIGHT(Number, 4)
- E. CONCAT(Number, "4")
Correct Answer: C 🗳️
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result these questions will not appear on the review screen.
A company integrates external systems into Power Automate by using cloud flows.
The company must connect to external services with different characteristics and determine whether a custom connector is required.
You need to evaluate if a custom connector is necessary to meet the requirements.
Solution: A cloud flow must integrate with an internal web service that is used across multiple flows and requires reusable actions.
Does the solution meet the goal?
- A. No
- B. Yes
Correct Answer: B 🗳️
Explanation: Only visible for TestKingFree members. You can sign-up / login (it's free).
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