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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Delete the app and try downloading a fresh copy from the internet.
D) Contact the vendor of the app and ask them to send a product registration key.

2. How would an OS X Mountain Lion user change the order of the network services, so that Wi-Fi is the first choice?

A) Select "Set Service Order" in the Network preference pane's Action menu, then drag Wi-Fl to the top of the list.
B) Select Wi-Fi as the default network interface in the info tab of the Network Utility.
C) Set Wi-Fi as the priority network service in the Airport Utility preferences.
D) Select Wi-Fi as primary service in the Security & Privacy > Firewall settings.

3. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?

A) The customer will have to purchase Migration Assistant at the Mac App Store.
B) Startup in OS X Recovery to open Migration Assistant.
C) Migration Assistant is stored in the Utilities folder and can be opened at any time.
D) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.

4. Oliver just bought a new Mac with OS X Mountain Lion installed. Given the default system settings, which of the following applications will he be unable to open?

A) Applications that install any kernel extensions.
B) Application from unidentified developers.
C) Applications available in the Mac App Store.
D) Applications signed with a Developer ID.

5. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The Mac Pro does not have sufficient RAM.
B) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
C) The hard disks do not have the correct partition scheme.
D) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.

Solutions: