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Microsoft 70-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deploying and Configuring System Center Service Manager- Management packs configuration
  • 1. Importing and customizing management packs
    • 2. Service Manager data warehouse integration
      - Installation and initial configuration
      • 1. Service Manager management server setup
        • 2. Prerequisites and system requirements
          Topic 2: Reporting and Data Warehouse- Reporting configuration
          • 1. SSRS integration
            • 2. Standard and custom reports
              Topic 3: Service Desk and Incident Management- Incident management workflow
              • 1. Work item templates and queues
                • 2. Incident lifecycle configuration
                  - Problem management
                  • 1. Root cause analysis processes
                    • 2. Problem record handling
                      Topic 4: Security and Access Control- User roles and permissions
                      • 1. Active Directory integration
                        • 2. Role-based access control (RBAC)
                          Topic 5: Service Catalog and Request Fulfillment- Service offerings
                          • 1. Service request workflows
                            • 2. Request offerings configuration
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. Discovery and synchronization
                                • 2. CI classes and relationships

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