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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 2: Beauty is a cosmetics company that has recently switched to an e-commerce model, leaving the traditional retail. The top management has decided to build their own custom platform in-house and outsource the payment process to an external provider operating online payments systems that support online money transfers.
Due to this transformation of the business model, a number of security controls were implemented based on the identified threats and vulnerabilities associated to critical assets. To protect customers' information.
Beauty's employees had to sign a confidentiality agreement. In addition, the company reviewed all user access rights so that only authorized personnel can have access to sensitive files and drafted a new segregation of duties chart.
However, the transition was difficult for the IT team, who had to deal with a security incident not long after transitioning to the e commerce model. After investigating the incident, the team concluded that due to the out- of-date anti-malware software, an attacker gamed access to their files and exposed customers' information, including their names and home addresses.
The IT team decided to stop using the old anti-malware software and install a new one which would automatically remove malicious code in case of similar incidents. The new software was installed in every workstation within the company. After installing the new software, the team updated it with the latest malware definitions and enabled the automatic update feature to keep it up to date at all times. Additionally, they established an authentication process that requires a user identification and password when accessing sensitive information.
In addition, Beauty conducted a number of information security awareness sessions for the IT team and other employees that have access to confidential information in order to raise awareness on the importance of system and network security.
Based on scenario 2, Beauty should have implemented (1)_____________________________ to detect (2)
_________________________.

A) (1) An access control software, (2) patches
B) (1) An intrusion detection system, (2) intrusions on networks
C) (1) Network intrusions, (2) technical vulnerabilities

2. Why is the power/interest matrix used for?

A) identify business requirements
B) Define the information security and physical boundaries
C) Determine and manage interested parties

3. Which security controls must be implemented to comply with ISO/IEC 27001?

A) Those designed by the organization only
B) Those included in the risk treatment plan
C) Those listed in Annex A of ISO/IEC 27001, without any exception

4. Company X restricted the access of the internal auditor of some of its documentation taking into account its confidentiality. Is this acceptable?

A) No. restricting the internal auditor's access to offices and documentation can negatively affect the internal audit process
B) Yes. confidential information should not be increased by internal auditors
C) Yes. it is up to the company to determine what an internal auditor can access

5. Based on scenario 2. which principle of information security was NOT compromised by the attack?

A) Availability
B) Confidentiality
C) integrity

Solutions: