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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) ICD Router
B) Media Server / Fax Detection Module
C) UAP
D) CTI Server

2. What does the term "codec" refer to in the context of AICC voice communications?

A) A device for connecting to the PSTN.
B) An algorithm that compresses and decompresses digital audio data.
C) A protocol for call control.
D) A type of database used for storing recordings.

3. In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?

A) A method for agent authentication.
B) A protocol for video calls.
C) A type of audio codec.
D) A range of telephone numbers that are routed to the AICC system over the SIP trunk.

4. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Real-Time Wallboard.
B) Historical Agent Performance Report.
C) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.
D) System Health Dashboard.

5. In a multi-channel interaction, what is the "context" that needs to be preserved when switching channels?

A) The customer's identity, previous interaction history, and the current state of their issue.
B) The agent's login information.
C) The time of day the interaction started.
D) The network IP address of the customer's device.

Solutions: