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HP HP2-H08 Exam Syllabus Topics:

HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. A customer calls HP support saying his account is locked out, and the HP Credential Manager will not unlock his account. What should be the first thing you ask the customer about his user account?

A) Is the computera member ofthecorrectdomain?
B) Is it anadministrator account?
C) Is it the only account on the computer?
D) Is heusingthe correctuser name?

2. You are trying to locate a part number for warranty replacement of a faulty component. Which part number should you use?

A) assembly part number
B) option part number
C) spare part number
D) warranty part number

3. For what purpose is the command Repset.exe:/cpqsetup.txt used?

A) to restore factory settings
B) to erase aDriveLock password at the BIOS level
C) to load a saved BIOS configuration
D) to delete a previous BIOS configuration

4. Which first step does HP recommend that you take to resolve compatibility and performance issues?

A) Replace the hard drive.
B) Replace the system board.
C) Update HP software.
D) Update the BIOS.

5. Which utility is required to update the DMI after you have replaced a system board?

A) Drive Protection System
B) hpsetcfg
C) battery health check
D) HPSoftPaq Download Utility

Solutions: