Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• License Management and Allocation
• Understanding Lines and Groups
• Interaction Subsystems
• Configure Regionalization
• WireShark Analyzer
• Dial Plan
• Configure SIP addresses
• Log Retrieval Assistant
• DHCP
• Licensing Users and Stations
• Configuring IC Switchover Process
• Codecs
• Interactive Update Provider Overview
• IC Survey File
• Log Viewer
• Configure Interaction Media Server
• Configure Line Groups
• Gateways Overview
• Using Interactive Update Client
• SIP Proxy
• Database Server
• Running Setup Assistant
• Site Information
• Directory Server
• SIP Line Configuration
• TroubleShooting
• Interaction Center Platform Overview
• Interaction Center Security Methods
• SIP Station Configuration
• IC Licensing Overview
• IC System Manager
• Interaction Center Architecture
• DNS Server
• Post Installation Configuration
• Reporting Tables
• New License Generation
• Installing IC and Interaction Media Server
• DID/DNIS Routing

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Genesys GE0-807 Exam Syllabus Topics: