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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?

A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.

2. Which of the following statements are true? (Choose two.)

A) Media capture logs can be read only with the support of customer care.
B) You can view protocol capture logs but not media capture logs.
C) You can view both protocol and media capture logs.
D) You cannot view either type of log file.

3. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 3
C) 2
D) 4

4. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Hardware ID (MAC address)
B) The phone model
C) The phone name
D) The Base Settings

5. You must work closely with before completing configurations for external SIP trunks.

A) Genesys
B) Your carrier
C) Your designated contact
D) The Resource Center

Solutions: