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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop's display needs to be replaced. Which of the following is the NEXT step the technician should perform?

A) Verify full system functionality and implement preventive measures.
B) Establish an action plan to resolve the problem.
C) Establish a theory of the probable cause.
D) Identify the problem that caused the display to fail.

2. A user calls the corporate helpdesk stating that their battery is not charging. The operating system shows that there is a problem with the battery. Which of the following should the technician do FIRST to determine what the issue is without erasing the user's unsaved data?

A) Completely shut down the laptop, remove the A/C power source and restart the laptop.
B) Using a known-good computer of the same type, switch A/C adapters between the two laptops.
C) Remove the A/C adapter while the system is running and observe if the screen dims.
D) Using a known-good computer of the same type, switch batteries between the two laptops.

3. A user receives an unsolicited call from a technician claiming to be from a Microsoft certified partner. The technician tricks the user into allowing them access to their PC because of malware alerts that were being broadcasted. Which of the following attacks is this user a victim of?

A) Social engineering
B) Shoulder surfing
C) Phishing attack
D) Malware infection

4. Which of the following is the correct path to determine the IP address on an iOS device?

A) General> Settings> Wi-Fi> SSID Name> Network> IP address
B) Location Services> Settings> Wi-Fi> SSID Name> Network> IP address
C) Settings> General> Network> Wi-Fi> SSID Name> IP address
D) Wi-Fi> SSID Name> Network> IP address

5. A technician has replaced the CMOS battery on the motherboard. Which of the following is the reason why the technician did this?

A) BIOS password was set incorrectly
B) System would not shut down properly
C) Video card was under powered
D) Clock settings are not being maintained

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