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Avaya Aura® Contact Center Solution Design Sample Questions:

1. The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A) Microsoft .NET
B) Open Computing Language (OpenGL)
C) Simple Direct Media Layer
D) Open Database Connectivity (ODBC)

2. The Avaya Software Investment Protection Policy (ASIPP) Offer has six codes for three packages with AACC Release 7. ASIPP codes are used to migrate the base system and voice agents from the current system to AACC R7 on Avaya Aura®.
The Agent for Preview and Progressive Outbound Is bundled with which package?

A) AACC Multimedia ASIPP package
B) AACC 7 Outbound ASIPP package
C) AACC 7 Resilience (High Availability) ASIPP package
D) AACC 7 Base System and Voice ASIPP package

3. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya IX ™ Workplace

4. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Instant Messaging
B) Short Message Service
C) Web Communication
D) Voice Mail

5. A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

A) Multimedia Contact Server only
B) Voice and Multimedia Contact Server without Avaya Media Server
C) One-X Agent
D) Voice Contact Server only
E) Voice and Multimedia Contact Server with Avaya Media Server

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