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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

2. You are working with a customer to migrate them to an Avaya Midsize solution with IP Office. They have nine existing analog trunks that each cost $40 per month. You want to determine If It would be cost effective to go to digital trunking using a T1/E1 at a cost of $400 per month.
Although the analog monthly line charges are less, what else would need to be taken Into consideration to look at the total cost difference?

A) Digital trunking needs VCM channels and analog trunks do not-
B) Digital trunking requires an SBCE for security.
C) The cost for nine analog trunk ports versus a single digital trunk port.
D) Analog devices, such as a classic fax machine, attached to the IP Office require analog trunks.

3. Refer to the Scenario: Bittersweet Coffee Company (BCC).

When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?

A) Avaya one-X Mobile
B) 1600 series telephone sets
C) Voicemail Pro
D) Avaya Session Border Controller for Enterprise

4. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A) Realtime
B) Agent Dashboards
C) Custom reports
D) Voice Recording Library

5. Refer to the Scenario: H&H Ticket.

H&H Ticket has a single administrator for all their locations. They heard about the User self-administration portal and want to know more about It to determine If this might reduce the number of administration requests they receive.
In addition to the voicemail and profile management, which two additional Items would you tell the customer that users can program themselves? (Choose two.)

A) Modify their personal directory.
B) Button programming
C) Correct their personal entry in the system directory.
D) Create personal short codes.

Solutions: