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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Who is responsible for ensuring that the right people are assigned to assess results in an infrastructure rollout?

A) Cisco / Channel Partner Account Manager
B) Customer purchasing analyst
C) Customer business or IT executive sponsor
D) Customer lead architect for the solution

2. Which is the recommended approach or activity for extending requirements analysis?

A) Personal elevator pitch
B) Communications planning
C) Five whys technique
D) Business case development

3. A Line of Business executive wants to gain their team's support for a new approach to customer service. What does a Business Model Canvas help them convey?

A) The company's current value chain
B) A prioritized list of current pain points
C) Best practice metrics and industry benchmarks
D) Target state capabilities

4. Which describes a business capability assessment?

A) Brainstorming about how process model governance could be improved
B) Review of current capability metrics
C) A survey covering skills levels within the customer's IT organization
D) How capabilities are currently implemented in competitive organizations (measurement formulas)

5. How can business capability increments lend structure to work packages and reduce risk?

A) By providing clarity on several aspects of activities required as part of the implementation
B) By communicating how IT features enable process improvement
C) By decomposing activities into a consistent number of tasks, with the smallest scope
D) By generally describing stretch goals for individuals

Solutions: