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Avaya 7497X Exam Syllabus Topics:

SectionObjectives
Topic 1: Troubleshooting Oceana Solutions- Common issue resolution
  • 1. Agent login and workspace issues
    • 2. Routing and interaction failures
      Topic 2: Operations and Maintenance- Monitoring and troubleshooting
      • 1. Log analysis and fault isolation
        • 2. Oceana system monitoring tools
          - Performance and stability
          • 1. High availability considerations
            • 2. Performance tuning basics
              Topic 3: Security and Access Control- Authentication and authorization
              • 1. Secure access to Oceana services
                • 2. User roles and permissions
                  Topic 4: Deployment and Configuration- System configuration
                  • 1. Tenant and user configuration
                    • 2. Routing and workflow configuration
                      - Installation and deployment models
                      • 1. On-premises deployment considerations
                        • 2. Hybrid integration patterns
                          Topic 5: Avaya Oceana Architecture and Components- Integration with Avaya ecosystem
                          • 1. Contact Center and backend services integration
                            • 2. Avaya Aura integration concepts
                              - Core Oceana platform components
                              • 1. Oceana Workspaces (Agent/Supervisor experience)
                                • 2. Oceana Controller and routing logic

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