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Avaya Oceana® Solution Support Sample Questions:

1. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is connected but there but no agents available In Avaya Oceana.
C) The customer web chat is connected but there is a problem with the web chat snap-in.
D) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.

2. Which statement describes the function of the Context Store Snap-in?

A) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
B) It is a normalized model for all resources and interactions that provides states for resources and interactions.
C) It is an agent selection component based on attribute matching across all channels.
D) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

3. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Look at the Oceana Monitor page.
B) Check the service install status on cluster Administrator page in SMGR.
C) Look at the Event Log in System Manager.
D) Run deploy-service -lv on the Breeze server.
E) Check the status of duster 1 in SMGR.

4. For deploying the Avaya Oceana solution, what are the two recommendations for software and secure communications? (Choose two.)

A) Load signed certificates for an Avaya Oceana deployment.
B) Check compatibility with Avaya Aura 6.x stack as Avaya Oceana solution Is compatible with Avaya Aura 6.x.
C) Install signed certificates for an Avaya Oceana deployment.
D) Verify the minimum software release and compatibility metrics for Avaya Oceana with the Avaya Aura stack.
E) Check compatibility with Avaya Aura 5.x stack as Avaya Oceana solution is only compatible with Avaya Aura 5.2.1.

5. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Omni channel Cache DB.
B) Backup Cluster# 1 Snap-in's SVAR files.
C) Backup UCA Store Service.
D) Backup Avaya Aura Session Manager.
E) Backup Avaya Control Manager DB.

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