Exam Name: Avaya Customer Engagement Solutions Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3380X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Optimization | - Customer experience optimization strategies - Performance monitoring and reporting |
| Topic 2: Solution Design Principles | - Scalability and resilience design considerations - Requirements gathering and analysis - High-level and low-level solution design |
| Topic 3: Avaya Customer Engagement Platforms | - Avaya Oceana concepts - Omni-channel routing and interaction handling |
| Topic 4: Customer Engagement Solutions Overview | - Contact center architecture and components - Avaya engagement portfolio fundamentals - Omni-channel customer engagement concepts |
| Topic 5: Implementation and Integration | - Integration with contact center systems - Deployment models (on-premise / cloud / hybrid) |
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