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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) has expanded rapidly in recent yean following a number of acquisitions. The new CMO wants to use all Leads from one of the acquired Salesforce orgs to luck-start a new targeted campaign in uC's mam Salesforce org. The acquired company would like to keep its Lead data because it enriches the Lead before it comes into Salesforce via third-party marketing tool and supports its direct sales channel. Beyond the Lead use case, both Salesforce orgs will remain completely independent from one another.
Which integration approach should a Solution Architect recommend between the UC mam org (the target org) and the acquired org (the source org)?

A) Discuss a strategy that includes manually migrating all Leads from the sourceorg to the target org every day using data loader.
B) Discuss long-term strategies around deprecating the source org's ability to collect and enrich Lead data, and start to direct all Leads to the target org and ignore the source org.
C) Discuss a strategy between the source org and target org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org before the enrichmentwithin the source org.
D) Discuss a strategy between the source org andtarget org Sales teams on the criteria of Leads to migrate from the source org to the target org, and migrate Leads to the target org after they are enriched in the source org.

2. Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of whatkinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

A) Comprehensive Surveys to End Customers
B) Jobs To Be Done Framework
C) User Stories Creation with End Customers
D) Third-party research from well-known organizations

3. AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

A) Record hour-long pieces of training for each job role so users can review on their own time.
B) Ensure each team has a Salesforce champion that can provide one-on-one training.
C) Break down training materials into quick reference guides for job-specific functions.
D) Place all training materials on the home page so users can find them easily.

4. Universal Containers (UC) sells automotive spare parts through a large network of partner retail outlets. UC's business model relies on partners (retail outlets) reaching out toUC to get access to its product catalog, selecting the product(s) they require, and then making bulk purchases. The partners occasionally reach out to UC sales representatives for advice or clarifications regarding particular SKUs on an opportunity on which they are co-sellers.
UC wants to offer discounts to partners who make large purchases. Further, UC wants to provide its partners with reports detailing their sales, including reports that summarize sales by partner, to help UC classify its partners accordingly.
Which solution should a Solution Architect recommend to meet UC's requirements?

A) Sales Cloud, Partner Relationship Management, and Einstein
B) Sales Cloud, Service Cloud, and Partner Relationship Management
C) Sales Cloud, B2B Commerce, and Partner Relationship Management
D) Sales Cloud, B2B Commerce, and Customer Community

5. Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within budgetduring the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team's concerns during the build?

A) Assure the executive team that the current project is at a fixed scope and there will not beany overrun on budget.
B) Help the executive team develop a governanceframework; and team to focus on those concerns throughout the build and track the budget.
C) Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
D) Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.

Solutions: