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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Why do you create a business role?
Note: There are 3 correct answers to this question.

A) You want to standardize system access
B) You want to make custom reports available on the home page
C) You want to set up a maintenance plan
D) You want to perform fine-tuning activities
E) You want to restrict drop down list values for a specific group of users

2. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Define the organizational structure
B) Define business roles
C) Set up scoping
D) Execute data migration

3. Your test tenants have been upgrade. Your production tenants will be upgrade in two weeks. Which activities should you NOT perform during these two weeks in the production tenant? Note: there are 2 correct answer to this question.

A) Upload data using the Mass Data Maintenance Tool
B) Apply SDK solution
C) Create Business Roles
D) Request new tenants

4. For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A) You want to standardize system access
B) You want to perform fine-tuning activities.
C) You want to restrict drop-down list values for a specific group of users.
D) You want to make custom reports available on the home page
E) You want to set up a service agent for an administrator

5. Which of the following actions are supported by the e-mail communication channel? Note: There are 2 correct answers to this question.

A) Create service tickets from inbound e-mails
B) Broadcast e-mails to a group of individuals
C) Create activities from inbound e-mails
D) Route unkown sender e-mails to a common inbox

Solutions: